Shopping can be annoying with long lines and hard-to-find items. To fix this, stores like Walmart introduced self-checkout lanes and \u201cScan and Go\u201d tech. But some people didn\u2019t like it \u2013 they missed the personal touch and found it too much work.<\/p>\n
Randy Parraz from Making Change at Walmart said customers shouldn\u2019t do cashier work just because Walmart doesn\u2019t want to pay. Walmart heard this and decided not to add more automation. Instead, they\u2019ll hire more cashiers to make customers happy.<\/p>\n
Walmart is now more committed to making customers happy and having meaningful talks. This teaches businesses a lesson: being efficient is good, but it\u2019s also important to keep things positive, especially in a world that\u2019s getting more automated. The human connection is still really important.<\/p>\n","protected":false},"excerpt":{"rendered":"
Shopping can be annoying with long lines and hard-to-find items. To fix this, stores like Walmart introduced self-checkout lanes and \u201cScan and Go\u201d tech. But some people… <\/p>\n","protected":false},"author":1,"featured_media":8790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\n